ORDER INFO, SHIPPING, AND RETURNS

WHAT IS YOUR ORDER PROCESSING TIME?

Please allow 1-2 business days for order processing.

HOW DO I MAKE CHANGES TO MY ORDER?

While our order processing time is 1-2 business days, our fulfillment center works quickly to process orders and usually gets those out the same day it has been received, so there is a small window in which we can change an order.

​​​If you've already placed an order and need to make a change, reach out to us directly with the information that needs updated. We will do our best to get the order updated for you!

Please note we are unable to make any changes once a tracking number has been assigned to the order.

WHAT ARE YOUR DOMESTIC SHIPPING OPTIONS?

Order Processing – Please allow 1-2 business days for order processing.


FREE Shipping - Orders totaling over $55 receive free standard shipping. Standard shipping delivery times are 3-5 business days. Please still allow 1-2 business days for order processing.

Need your DEFY sunglasses extra quick? Feel free to choose one of our expedited shipping options. Please still allow 1-2 business days for order processing.

1 Day shipping (Carrier of our choice, by end of day) - $27.50

2 Day shipping (Carrier of our choice, by end of day) - $19.75

WHAT IS DEFY EYEWEAR’S RETURN POLICY?

We want you to love your new DEFY! If you didn’t get the right sunglasses the first time, we would be happy to exchange your sunglasses for a different one of your choice. If you are not happy with your DEFY sunglasses, we will honor a return within 30 days of purchase from www.weardefy.com for unworn, tags attached, and unaltered products

Start your return here. (link to return page)

PRODUCT INFORMATION

HOW DO I KNOW WHAT PAIR OF DEFY WILL FIT ME BEST?

One size doesn't always fit all. That's why we’re continually innovating new sunglass frame styles. On our website, each sunglass style is labeled as either narrow, regular, or wide fit. Regular fit is our most common. When shopping online, you can choose to filter sunglasses by fit to see which frame options might be best for you. Specific sunglass measurements are available under each sunglass detailed information. If for any reason the fit just doesn’t work out for you once you’ve received your sunglasses, you can exchange or return them within 30 days from purchase.

WHAT DOES POLARIZED MEAN?

Polarized (or anti-glare) lenses act as optical filters, containing a unique chemical that filters horizontally polarized light causing glare on water and surfaces. By allowing only vertical light waves to your eyes, this filter reduces glare, enhances contrast, and improves visual clarity.

WHAT ARE YOUR LENSES MADE FROM?

All DEFY Eyewear lenses offer 100% UV 400 Protection and shatter & scratch resistance.

THE EXPLORER COLLECTION is made with ophthalmic grade polarized Triacetate Cellulose (TAC) which is a multi-layered lens technology for great clarity and excellent strength.

THE CANYON COLLECTION is made with ophthalmic grade polarized polycarbonate (PC) which offers exceptional clarity and durability.

THE TIMBER TOP COLLECTION is made with ophthalmic grade polarized polycarbonate (PC) for unparalleled clarity and long-lasting durability. Paired with color enhancing technology that delivers a sharper, more vibrant visual experience.

WHAT ARE YOUR SUNGLASS FRAMES MADE FROM?

THE EXPLORER COLLECTION is crafted by with Tritan Renew with up to 50% certified recycled content. Durable and impact resistant, BPA-Free by design too. To maximize flexibility and comfort the Explorer Collection also features R-TR90 which is recycled nylon material.

THE CANYON COLLECTION is crafted by durable bio-based polymer from Rislan, a sustainable plant-based material derived from renewable castor beans (Ricinus Communis) a non-competitive crop that grows without displacing food or causing deforestation. Bio-Based Rislan is 45% renewable castor beans. Cellulose propionate is also used in circumstances where adjustability is key to the fit.

THE TIMBER TOP COLLECTION is crafted by high-performance bio-based polymer from EMS-Grivory Greenline, a sustainable plant-based material derived from renewable castor beans (Ricinus Communis) a non-competitive crop that grows without displacing food or causing deforestation. Bio-Based EMS-Grivory Greenline is 58% renewable castor beans. Timber Top Collection also features materials such as bio-based acetate, hypoallergenic stainless steel, and aluminum. Cellulose propionate is also used in circumstances where adjustability is key to the fit.

CAN I GET A PRESCRIPTION LENS?

At this time, DEFY Eyewear is not offering prescription lenses. However, all DEFY Eyewear is made to ophthalmic quality and would be able to be used as prescription eyewear.

HOW SHOULD I CARE FOR MY DEFY SUNGLASSES?

Our premium microfiber cleaning cloth are your best bet for keeping your DEFY sunglasses in top shape.

Keep them away from extreme temperatures (translation: don't leave them on the dash of your pickup).

Regular tightening of your hinge screws will also help maintain your frame.

Follow these guidelines and your DEFY Eyewear will redefine what’s possible.

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